Shipping Policy
Last Updated: June 2026
Thank you for shopping with TJ Brothers Store. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high order volume, processing times may be slightly longer.
Shipping Times
Estimated delivery times are as follows:
United Kingdom
- Processing Time: 1–3 Business Days
- Delivery Time: 3–7 Business Days
Europe
- Processing Time: 1–3 Business Days
- Delivery Time: 5–12 Business Days
International Orders
- Processing Time: 1–3 Business Days
- Delivery Time: 7–20 Business Days
Please note that delivery times are estimates and may vary due to factors beyond our control, including customs processing, carrier delays, weather conditions, and peak shipping periods.
Shipping Costs
Shipping charges are calculated and displayed at checkout before payment is completed.
We may occasionally offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Tracking updates may take up to 48 hours to appear after the shipment has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
TJ Brothers Store is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses provided by the customer.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will work with the shipping carrier to investigate the issue and provide assistance where possible.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of the damaged package and item(s).
We will review the claim and arrange an appropriate resolution.
Customs, Duties, and Taxes
For international shipments, customs duties, taxes, and import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
TJ Brothers Store
Operated by T&JBROTHERS LTD
Company Number: 13463619
Registered Office Address:
12 Laurel Gardens
London, England, NW7 3HA
United Kingdom
Email: support@tjbrothers.store
Phone: +44 7999431907
We appreciate your business and thank you for choosing TJ Brothers Store.