Refund & Return Policy

Last Updated: June 2026

Thank you for shopping at TJ Brothers Store. We strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, please review our Refund & Return Policy below.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging.
• Include all accessories, manuals, and components.
• Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Gift cards
• Downloadable software products
• Personal care or hygiene products that have been opened or used
• Any item returned more than 30 days after delivery

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs showing the damage or defect

We will review the information and arrange a replacement, refund, or other appropriate resolution.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we may cover the return shipping costs.

For all other returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable unless the return is the result of our error.

Order Cancellations

Orders may be cancelled before they are processed or shipped.

If your order has already been shipped, you may need to follow the standard return procedure after receiving the item.

How to Start a Return

To request a return or refund, please contact us:

Email: support@tjbrothers.store
Phone: +44 7999431907

Please include your order number and details of your request so we can assist you promptly.

Company Information

T&JBROTHERS LTD
Company Number: 13463619

Registered Office Address:
12 Laurel Gardens
London, England, NW7 3HA
United Kingdom

Contact Us

If you have any questions about this Refund & Return Policy, please contact us at:

Email: support@tjbrothers.store
Phone: +44 7999431907

We are committed to providing excellent customer service and resolving any concerns fairly and efficiently.